Managing individuals: Active listening
Ways to join
Short Summary:
Learn the skills required to be a good and understanding listener
Course short name:
UNHCR management activelistening EN
Hide course from catalogue: No
Topic: Management Essentials
Management Essentials: Communication and language skills, Leadership skills
Safety and Security:
Programmatic Support:
Technical Sectors:
Humanitarian Essentials:
Language: English
Format: Online self-directed
Provider: UNHCR - The UN Refugee Agency
Region: Global
Compatibility: Offline
Welcome to the Managing individuals: Active listening course. Listening to others is one of the first steps to building trust. The capacity to be a good and understanding listener is the most fundamental communication skill of all. Most people assume that they listen well, but listening with undivided attention and without interrupting is not easy. The process of active listening requires a range of skills, which will be covered in this course.This self-study course looks at performance management, setting objectives, and preparing for and delivering appraisals.
Is this course for me?This module is aimed at managers and leaders at all levels. It was developed by UNHCR for their own staff, and so references UNHCR policies.
How will I benefit from this course?On completion of this course you will:Understand the role, process and importance of performance management, setting objectives and effective staff appraisals.
How long will it take? It should take you about 30 minutes to complete.
How much does it cost? This course is free.
Will I get a certificate at the end? Yes! You will be able to download a certificate after you have completed all the modules and the feedback form.
How do I start? Click on Join button on this page. This will take you through to the course modules. Don't worry, if you stop a module halfway through, you can always continue later from where you left off.