Welcome to the Managing individuals: Active listening course. Listening to others is one of the first steps to building trust. The capacity to be a good and understanding listener is the most fundamental communication skill of all. Most people assume that they listen well, but listening with undivided attention and without interrupting is not easy. The process of active listening requires a range of skills, which will be covered in this course.This self-study course looks at performance management, setting objectives, and preparing for and delivering appraisals.

A person with a thinking bubble
Is this course for me?
This module is aimed at managers and leaders at all levels. It was developed by UNHCR for their own staff, and so references UNHCR policies.

A person with a lightbulb over their head
How will I benefit from this course?
On completion of this course you will:
  • Understand the role, process and importance of performance management, setting objectives and effective staff appraisals.
A clock showing 15 minutes passing
How long will it take?
 It should take you about 30 minutes to complete. 

Three stacks of coins with a question mark on the top
How much does it cost?
 This course is free.

A certificate scroll with a rosette on it
Will I get a certificate at the end?
 Yes! You will be able to download a certificate after you have completed all the modules and the feedback form.

The word START and a question mark in a circleHow do I start?
 Click on       Join        button on this page. This will take you through to the course modules. Don't worry, if you stop a module halfway through, you can always continue later from where you left off.