FAQs

How much do the courses on Kaya cost?
What browser should I use to access the system?
What do I do if I have forgotten my password?
How do I change my Kaya password?
The courses isn't loading: it says "pop up blocked".
How do I search for and register to join a course?
How do I request access to a course?
How do I launch an online course?
How can I track my training?
How do I print a certificate?
I completed a course but it says I haven't
My question isn't on this list

How much do the courses on Kaya cost?

All courses are entirely free, unless is it specifically says otherwise – you will be able to find any cost information on the summary page of each course.

What browser should I use to access the system?

Kaya will work best on Firefox and Google Chrome.

Unfortunately, we cannot be sure it will work on versions of Internet Explorer below IE10. You can upgrade your Internet Explorer for free at http://windows.microsoft.com/en-gb/internet-explorer/download-ie.

What do I do if I have forgotten my password?

You can reset your password by clicking the “Forgotten your password?” link on the registration page. We will send you an email with a link in it – click the link to be taken to the password reset page.

We email you first to make sure you genuinely want to reset your password and that it wasn’t requested in error.

How do I change my Kaya password?

You can change your password by clicking the “Forgotten your password?” link on the registration page. We will send you an email with a link in it – click the link to be taken to the password reset page.

We email you first to make sure you genuinely want to reset your password and that it wasn’t requested in error.

The courses isn't loading: it says "pop up blocked".

Online courses open in new windows, called 'pop ups'. If this isn't working, it probably means your browser is set to stop pop ups appearing.

You can turn off pop-up blockers in your browser settings.
Firefox: https://support.mozilla.org/en-US/kb/pop-blocker-settings-exceptions-troubleshooting
Google Chrome: https://support.google.com/chrome/answer/95472?hl=en-GB
Internet Explorer: http://windows.microsoft.com/en-gb/internet-explorer/ie-security-privacy-settings

How do I search for and register to join a course?

You can search for a course through the Catalogue. This will show you individual courses as well as whole pathways of learning you can take part in. You can use the filters at the side to change the results you are shown.

Click on the result you are interested in to be taken to its page.  Join the course by clicking on the 'Join' button. On a mobile phone, this box will be underneath the course description. On a larger screen, it will be at the right of the page.

A screenshot of "how to join a course"

If it is a self-directed course, you can take it immediately by clicking the ‘join’ button.

If it is a face-to-face event or other scheduled event, you can put your name down by clicking the ‘join’ button. The event trainer will then be sent your details. If the course is full, you may be able to join a waiting list.

You cannot join a course from the Catalogue - you need to be in the course’s own page to launch it.

How do I request access to a course?

Most courses on Kaya can be accessed by everyone. If it is a course that takes place in person, there may be a limited number of places: more information will be given in the course description on the course's page.

If a course cannot be accessed by everyone, information on how to request access will be given in the course description on the course's page.

How do I launch an online course?

When you are on a course page (not the Catalogue search results - the page you are taken to when you click on one of the results), there is a box titled "How to join this course".

A screenshot of the 'how to join' block on a course you do not have to ask to join

On a mobile phone, this box will be underneath the course description. On a larger screen, it will be at the right of the page.

You cannot launch a course from the Catalogue - you need to be in the course’s own page to launch it.

How can I track my training?

You can see courses you have started and completed on the 'My Learning' page, which is linked from the menu at the top of the page.

How do I print a certificate?

You will need to be connected to a printer to print your certificate. This may mean you are unable to print from a mobile or tablet, depending on your setup.

If you have the certificate open in your browser, you can print it in the same way you would print a webpage.

If you have downloaded the certificate, open it as normal in your PDF reader (e.g. Adobe Acrobat Reader), and print from the File settings.

If you do not have a PDF reader on your computer, you can download Adobe Acrobat Reader DC for free from their website.

I completed a course but it says I haven't

Some courses can only be competed when you have got a particular mark or done certain things. Double-check that you have completed everything you need to. If you are sure you have completed all the steps and the completion still isn't showing, email us on kaya@humanitarian.academy.

My question isn't on this list

If you have questions that are not answered here, please contact the site administrator on kaya@humanitarian.academy.

Last modified: Monday, 18 September 2017, 1:41 PM