Privacy Policy

Please read this policy carefully to understand how we collect, use and store your personal data.

The Humanitarian Leadership Academy is a charity registered in England and Wales (1161600) and a company limited by guarantee in England and Wales (9395495) (the “Academy”). Registered office 1 St John’s Lane, London, EC1M 4AR


Our Privacy Policy takes into account several legal instruments, insofar as they are relevant to the Academy’s activities, including:

  • the Data Protection Act 1998
  • the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by The Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011
  • Directive 2009/136/EC of 25 November 2009 (“The European Union Cookie Directive”).

All personal information submitted by users outside of the UK to the Academy  will be processed in accordance with this Privacy Policy (and any local laws that may apply to certain associated websites or areas of our website).


By using our website and/or registering as a user you agree that we can place the types of cookies set out below on your device.

Email terms of use

Emails aren’t always secure, and they may be intercepted or changed after they have been sent. The Academy does not accept liability for any damage or loss caused or suffered in connection with any such communications. The contents of emails reflect their author’s views and not necessarily those of the Academy.

Please do not send the Academy any confidential information, financial or other sensitive personal data through email.

The information in emails is confidential, so if you’ve received one by mistake, please delete it without copying, using, or telling anyone about its contents.

Why do we collect information?

The Academy takes a proactive approach to user privacy and ensures that adequate steps are taken to protect the privacy of its users.

Information collected is used to:

  • Determine your access rights around Kaya
  • Provide you with content tailored to your needs and interests
  • Monitor how the site is used in order that we can continually improve it.

The information you provide may also help trainers and other learners interact with you on the site.

How do we collect information?

We may collect information about you whenever you interact with us. For example, when you contact the Academy regarding our activities, register as a user on Kaya, send or receive information or make a donation to us, you specifically and knowingly provide us with your personal information.

We may also receive information about you from third parties – but only if you’ve given them permission to share your information.

What information do we collect?

When you register with us, we may collect personal and employment information such as name, age (as a range), email address, country location, and the organisation you work for, and other similar information. We do not use cookies to collect this type of information.

When you contact us through other means or use our website, we may collect some or all of this information, depending on how you contact us or use the site. We monitor how people use our website so we can improve it. However, you can use our website anonymously without giving us any information. We collect this information anonymously.

If you visit our website as a guest, we may record information about

  • the areas of the website you visit
  • the amount of time you spend on the site
  • whether you are new to the site, or have visited it before
  • how you came to our website – for example, through an email link or a search engine
  • the type of device and browser you use.

We do this by using cookies, which you can learn more about in this document

If you visit our website as a logged-in, registered user we may record information about all of the above, as well as the courses you express interest in, start and/or complete, the scores you achieve in assessments, certificates and badges you earn, your responses to evaluation and feedback surveys, and other information relating to your participation in learning.

As well as the information you provide when registering, you will have the opportunity to provide additional data such as interests, profile picture, or additional contact details through your profile. Contributions made through the site, for example through chat sessions or discussion forums, may be stored on the site (and visible by other users).

All online financial transactions will be encrypted using SSL (Secure Sockets Layer).

Will we disclose the information we have collected to outside parties?

If you give your consent, we may pass your information to our service providers, partners, professional advisers, associated organisations and other relevant organisations which may share the aims and objectives of the Academy. If you do not want this to happen, please tick/untick the appropriate box where provided.

If you register for the Kaya platform, your chosen display name will be visible to all other users of the Kaya platform through the messaging system and any in-course discussions. Only those who are taking the same courses as you will be able to see any additional personal details.

If you access a course through Kaya that was created by a third party provider, we will share data with that provider in anonymised, aggregated form (e.g. the total number of people who started and/or completed the course over a given time).This anonymised, aggregated data may include aggregate information about the gender, age or location of the people who start and/or complete the course.

If you join an Instructor-Led Training (e.g face-to-face or webinar) given by a third party organisation, you are consenting to their accessing basic personal information so that they can contact you (e.g. name and email), as well as any additional data you provide when you join that course.

If, as part of a course given by a third party provider, you are asked to provide personal information about yourself, you agree that this information can be shared with that third party provider.

We may also need to disclose your information if required to do so by law, a regulator or in the course of legal proceedings.

How long will we hold your personal information?

We will hold your personal information on our systems for as long as is necessary for the relevant activity or as long as is set out in any relevant agreement you enter into with the Academy (including, but not limited to, any Terms and Conditions of Use for a website).

How do we protect your personal information?

We take appropriate physical, electronic and managerial measures to ensure that we keep your information secure, accurate and up to date, and that we only keep it as long as is reasonable and necessary.

Although we use appropriate security measures once we have received your personal information, the transmission of information over the internet is never completely secure. We do our best to protect personal information, but we cannot guarantee the security of information transmitted to our website, so any transmission is at the user’s own risk. However, any payment card details (such as credit or debit cards) we receive on our website are passed securely to our payment processing provider according to the Payment Card Industry Security Standards.

Your credit card information

If you use your credit card to donate to us, buy something or make a booking online, we pass your credit card details securely to our payment processing partner as part of the payment process. We do this in accordance with the Payment Card Industry Security Standard, and don’t store the details on our website.

What are cookies?

Cookies are small files, typically of letters and numbers, downloaded on to a device when you access certain websites or emails, including the Academy’s website. Cookies allow a website to recognise your device and provide the user with a more tailored experience within the website.

For more information see:

Do we use cookies?

Yes. We use cookies to improve the users’ experience whilst visiting the Academy’s website.

Types of cookies we use

We use strictly necessary, performance, functionality and targeting cookies on our website. We have assessed our cookies based on the International Chamber of Commerce Cookie Guide (

On the website generally

We use Google Analytics, as well as other appropriate systems, to understand how people use our website so we can make it more effective. Google Analytics collects anonymous information about what people do on our website, where they’ve come from, and whether they’ve completed any tasks on the site, for example, signing up to volunteer or donating. Google Analytics tracks this information using cookies and JavaScript code.

In email

Although not through cookies, we do measure the success of the emails we send – so we know what subject lines and stories people liked the most. We receive this information anonymously; we don’t share this information.

In our online marketplace and online forms

If you purchase any products or services through an Academy website, we’ll use cookies to remember the items you’ve selected until you check out and buy them. We also use cookies to remember the information you type into our forms, until you finish and submit the form.

Website statistics analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Third party cookies

You may notice some cookies that are not related to the Academy whilst visiting or Some of our pages contain embedded content such as Youtube video, Twitter feed, Facebook likes or Google plus share, and you may receive cookies delivered from these websites. The Academy does not govern the publication of 3rd party cookies. To understand more about their cookies and privacy statements, please visit the relevant sites.

Some of our cookies will remind you about our work and how you can help after you have left the website. These are the targeting/advertising cookies we use. It is a useful tool for us to keep public awareness of our campaigns and how they can be supported.

If you do not want cookies to be stored on your PC it is possible to disable this function, though this may limit your experience of using the site.

How do you disable cookies?

If you are using Microsoft Internet Explorer and you wish to block the Academy’s website cookies, you can perform the following:

1. On your browser tools menu, select ‘Internet Options’

2. Click on the ‘Privacy’ tab and then on the ‘Sites’ button

3. Type the following into the ‘Address of website’ field: "" 

4. Click on the ‘Block’ button

5. Click on the OK button

6. Repeat the process, typing "" into the box in step 3.

Other browsers:

Firefox cookie management:

Chrome cookie management:

Safari cookie management:

Other browsers have similar cookie management abilities in their preferences settings, please refer to your browser’s ‘Help’ facility.

Find more detailed information on disabling cookies from

Can you gain access to your personal information?

To the extent applicable under the UK Data Protection Act 1998, you may request a copy, or to have any inaccuracies corrected, of the personal information relating to you which is held by the Academy (for which we may charge a small fee) by contacting the Company Secretary of the Academy by writing to:

The Company Secretary
Humanitarian Leadership Academy
1 St John’s Lane

or email on

We will use reasonable efforts to supply, correct or delete any personal information about you held by the Academy, upon request.

How to update you information or change your contact preferences

If you want to update the information we hold for you, or you think any information we have about you is incorrect or incomplete, please get in touch as soon as possible. Please email, or telephone +44 203 763 1224. Or write to us at:

Humanitarian Leadership Academy
1 St John’s Lane

If you want to have your details removed from our marketing mailing lists, or to change your marketing preferences, please email

Children’s data

When you register with us, you are stating that you are over 18 years of age or are a minor acting with parental consent. You agree that any information you provide to us about yourself upon registration or at any time is true. See the Terms and Conditions of Use for more information.


We cannot be held responsible for the privacy of data collected by websites not owned or managed by the Academy, including those linked through our website.

Notification of change of privacy policy

We reserve the right to amend this privacy statement. You are advised to visit this website section periodically in order to keep up to date with the changes in our privacy policy.

March 2016

Last modified: Thursday, 28 April 2016, 11:48 AM