Privacy Policy

Please read this policy carefully to understand how we collect, use and store your personal data.

The Humanitarian Leadership Academy is a charity registered in England and Wales (1161600) and a company limited by guarantee in England and Wales (9395495) (the “Academy”). Registered office 1 St John’s Lane, London, EC1M 4AR


This Privacy Policy sets out how we will process your personal data. It also explains the types of cookies we use on our website. By continuing to use our website, you consent to the use of those cookies.

Registering on Kaya and registering for courses
When you register on our Kaya platform, you will be asked to provide us with personal and employment information such as name, age (as a range), email address, country location, the organisation you work for and other similar information.  We will use this information to allow you to use the Kaya platform, including to register for courses.

If you express interest in, or register for, a course, we will record details related to that course including whether you start and/or complete the course, the scores you achieve in assessments, certificates and badges you earn, your responses to evaluation and feedback surveys, and other information relating to your participation in learning. We will use this information for the management and provision of courses.

As well as the information you provide when registering, you will have the opportunity to provide additional data such as interests, profile picture, or additional contact details through your profile. Contributions made through the site, for example through chat sessions or discussion forums, may be stored on the site (and visible by other users).

The information you submit is available to other branches of the Academy which are based in countries outside of the European Union whose laws may not provide the same level of data protection.

We use this information on the basis of your consent. Please note that you can withdraw that consent at any time in the manner set out below.

Aggregated information about use of our website
We also obtain aggregated information about how people use our website so we can improve it. This information will not identify you individually. In particular, if you visit our website we may record information about:
  • the areas of the website you visit
  • the amount of time you spend on the site
  • whether you are new to the site, or have visited it before
  • how you came to our website – for example, through an email link or a search engine
  • the type of device and browser you use.

We do this by using cookies, which are described in more detail later on in our Privacy Policy.
We collect this information as it is our legitimate interests to better understand how our website is used. If you object to this processing, please disable cookies by following the instructions set out below.

Disclosure of information to third parties
If you register for the Kaya platform, your chosen name will be visible to all other users of the Kaya platform through the messaging system and any in-course discussions. Only those who are taking the same courses as you will be able to see any additional personal details.

If you access an online course through Kaya that was created by a third party provider, we will share data with that provider in anonymised, aggregated form (e.g. the total number of people who started and/or completed the course over a given time). This anonymised, aggregated data may include aggregate information about the gender, age or location of the people who start and/or complete the course.

If you join an instructor-led training (e.g. face-to-face or webinar) given by a third party organisation, you agree we can provide the third party organisation with basic personal information so that they can provide that course (which may require them to contact you), as well as any additional data you provide when you join that course.

If you join an instructor-led training (e.g. face-to-face or webinar) given by a third party organisation, you agree we can provide the third party organisation with basic personal information so that they can provide that course (which may require them to contact you), as well as any additional data you provide when you join that course.

As part of a course given by a third party provider, you may be asked to provide personal information about yourself. If you provide that information, you agree that we can provide that information to the third party provider to provide the course.

Please note that some third party providers are based in countries outside of the European Union whose laws may not provide the same level of data protection.

We disclose this information on the basis of your consent. Please note that you can withdraw that consent at any time in the manner set out below.

We may also need to disclose your information if required to do so by law, a regulator or in the course of legal proceedings.

Retention of your personal information

We will hold your personal information on our systems for as long as is necessary for the relevant activity or as long as is set out in any relevant agreement you enter into with the Academy (including, but not limited to, any Terms and Conditions of Use for a website).

Protection of your personal information

We take appropriate physical, electronic and managerial measures to ensure that we keep your information secure, accurate and up to date, and that we only keep it as long as is reasonable and necessary.

Although we use appropriate security measures once we have received your personal information, the transmission of information over the internet is never completely secure. We do our best to protect personal information, but we cannot guarantee the security of information transmitted to our website, so any transmission is at the user’s own risk.

Your credit card information
If you use your credit card to donate to us, buy something or make a booking online, we pass your credit card details securely to our payment processing partner as part of the payment process. We do this in accordance with the Payment Card Industry Security Standard, and don’t store the details on our website.

Sending information by email
Emails aren’t always secure, and they may be intercepted or changed after they have been sent. The Academy does not accept liability for any damage or loss caused or suffered in connection with any such communications. The contents of emails reflect their author’s views and not necessarily those of the Academy.

Please do not send the Academy any confidential information, financial or other sensitive personal data through email.

The information in emails is confidential, so if you’ve received one by mistake, please delete it without copying, using, or telling anyone about its contents.

Your rights
Data protection laws provide you with various rights. In particular, you have a right to:
  • Be removed from our marketing mailing lists, or to change your marketing preferences
  • Request a copy of the information we hold about you, for which we may charge a small fee
  • Ask that we update the information we hold for you, or correct information you think is incorrect or incomplete
  • Ask that we delete the information we hold about you
  • Withdraw consent to our processing of your information (to the extent such processing is based on consent) or otherwise object to our processing of your information
To exercise any of these rights, or if you have any other questions about our us of your information, please email or write to us at the address below:
Humanitarian Leadership Academy
1 St John's Lane

If you are unhappy with the way we have handled your information you have a right to complain to the Information Commissioner. Her website is available at

Children’s data
When you register with us, you are stating that you are over 18 years of age or are a minor acting with parental consent. You agree that any information you provide to us about yourself upon registration or at any time is true. See the Terms and Conditions of Use for more information.

Other websites
We are not responsible for the privacy of data collected by websites not owned or managed by the Academy, including those linked through our website.

Notification of change of privacy policy Notification de modification de la déclaration de confidentialité

We reserve the right to amend this privacy statement. You are advised to visit this website section periodically in order to keep up to date with the changes in our privacy policy.

Cookies and how we use themLes cookies et comment nous les utilisons

What are cookies?

Cookies are small files, typically of letters and numbers, downloaded on to a device when you access certain websites or emails, including the Academy’s website. Cookies allow a website to recognise your device and provide the user with a more tailored experience within the website.

For more information see:

Do we use cookies?

Yes. We use cookies to improve the users’ experience whilst visiting the Academy’s website.

Types of cookies we use

We use strictly necessary, performance, functionality and targeting cookies on our website. We have assessed our cookies based on the International Chamber of Commerce Cookie Guide (

Website statistics analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

In email

Although not through cookies, we do measure the success of the emails we send – so we know what subject lines and stories people liked the most. We receive this information anonymously; we don’t share this information.

Third party cookies

You may notice some cookies that are not related to the Academy whilst visiting or Some of our pages contain embedded content such as Youtube video, Twitter feed, Facebook likes or Google plus share, and you may receive cookies delivered from these websites. The Academy does not govern the publication of 3rd party cookies. To understand more about their cookies and privacy statements, please visit the relevant sites.

If you do not want cookies to be stored on your PC it is possible to disable this function, though this may limit your experience of using the site.

How do you disable cookies?

If you are using Microsoft Internet Explorer and you wish to block the Academy’s website cookies, you can perform the following:

1. On your browser tools menu, select ‘Internet Options’

2. Click on the ‘Privacy’ tab and then on the ‘Sites’ button

3. Type the following into the ‘Address of website’ field: "" 

4. Click on the ‘Block’ button

5. Click on the OK button

6. Repeat the process, typing "" into the box in step 3.

Other browsers:

Firefox cookie management:

Chrome cookie management:

Safari cookie management:

Other browsers have similar cookie management abilities in their preferences settings, please refer to your browser’s ‘Help’ facility.

March 2017
Last modified: Wednesday, 5 April 2017, 5:39 PM