Course information
Short Summary:
Learn about the causes and types of conflict that can arise in the workplace, and how to demonstrate best practice approaches to resolving issues.
Course short name:
Conflict Resolution
Hide course from catalogue: No
Topic: Management Essentials
Management Essentials: Coaching and mentoring others, Communication and language skills, Staff welfare
Safety and Security:
Programmatic Support:
Technical Sectors:
Humanitarian Essentials:
Language: English
Format: Online self-directed
Provider: Learning Pool
Region: Global
Compatibility: Offline, Tablet, Smartphone
Welcome to the Conflict Resolution course.
Conflict is an inevitable ingredient in any workplace, but it can actually be regarded as a good thing sometimes – it can show that people are engaged and committed, and it may help to drive positive change. The most effective and efficient workplaces are not necessarily those where conflict doesn’t arise, but those where conflict is handled constructively.
This online course will help you understand common causes of workplace conflict and how to use communication to defuse situations. This module will look at definitions and causes of conflict, patterns of behaviour including warning and danger signs to look out for. It will also help you create strategies for dealing with different types of conflict at work.
Is this course for me?This course is suitable for professionals of every level.
How will I benefit from this course?On completion of this course you will learn:How to recognise when conflict has arisenHow an approach to conflict can be shaped by the parties involvedDifferent causes of unrestApproaches to alleviate workplace conflict
How long will it take? It should take you about 25 minutes to complete.
How much does it cost? This course is free.
Will I get a certificate at the end? Yes - you will be able to download a certificate after you have completed all the modules and the feedback form.
How do I start? Scroll to the top of the page and click on the Join course button. This will take you through to the course content. You don't need to complete the course in one go - you can always continue later from where you left off.