Welcome to the Conflict Resolution course. 

Conflict is an inevitable ingredient in any workplace, but it can actually be regarded as a good thing sometimes – it can show that people are engaged and committed, and it may help to drive positive change. The most effective and efficient workplaces are not necessarily those where conflict doesn’t arise, but those where conflict is handled constructively.

This online course will help you understand common causes of workplace conflict and how to use communication to defuse situations.  This module will look at definitions and causes of conflict, patterns of behaviour including warning and danger signs to look out for.  It will also help you create strategies for dealing with different types of conflict at work. 

	Is this course for me?
	This course is suitable for professionals of every level.
	How will I benefit from this course?
	On completion of this course you will learn: How to recognise when conflict has arisen How an approach to conflict can be shaped by the parties involved Different causes of unrest Approaches to alleviate workplace conflict
	How long will it take?
	It should take you about 25 minutes to complete.
	How much does it cost?
	This course is free.
	Will I get a certificate at the end?
	Yes - you will be able to download a certificate after you have completed all the modules and the feedback form.
	How do I start?
	Scroll to the top of the page and click on the       Join course       button. This will take you through to the course content. You don't need to complete the course in one go - you can always continue later from where you left off.