Welcome to the Conflict resolution course. This online course will help you understand common causes of workplace conflict and how to use communication to defuse situations.  This module will look at definitions and causes of conflict, patterns of behaviour including warning and danger signs to look out for.  It will also help you create strategies for dealing with different types of conflict at work. 
See more at https://www.learningpool.com/get-skills-resolve-conflict-work#sthash.ZPNZCwt6.dpuf    

A person with a thinking bubble
Is this course for me?
This course is suitable for professionals of every level. 

A person with a lightbulb over their head
How will I benefit from this course?
On completion of this course you will learn:
  • How to recognise when conflict has arisen
  • How an approach to conflict can be shaped by the parties involved
  • Different causes of unrest
  • Approaches to alleviate workplace conflict
A clock showing 15 minutes passing
How long will it take?
 It should take you about 30 minutes to complete. 

Three stacks of coins with a question mark on the top
How much does it cost?
 This course is free.

A certificate scroll with a rosette on it
Will I get a certificate at the end?
 Yes! You will be able to download a certificate after you have completed all the modules and the feedback form.

The word START and a question mark in a circleHow do I start?
 Click on       Join        button on this page. This will take you through to the course modules. Don't worry, if you stop a module halfway through, you can always continue later from where you left off.