Course information
Short Summary:
This course focuses on the foundational skills of conveying empathy through communication skills.
Course short name:
Empathic Communication in RAI
Hide course from catalogue: No
Topic: Humanitarian Essentials, Management Essentials, Technical Sectors
Management Essentials: Communication and language skills
Safety and Security:
Programmatic Support:
Technical Sectors: Protection, Psychosocial and psychological first aid
Humanitarian Essentials: Principles, practices and standards
Language: English
Format: Online self-directed
Provider: International Rescue Committee (IRC)
Region: Global
Compatibility: Offline, Tablet, Smartphone
Welcome to Empathic Communication in Resettlement, Asylum & Integration Settings!
This self-paced course will help explain the foundational skills of empathic communication. You will learn what empathic communication is, what foundational skills you need to communicate empathically, and how to use empathic communication techniques with your clients.
Is this course for me?
This course was designed for direct services staff and supervisors in Resettlement, Asylum & Integration contexts who support refugees, asylees, asylum-seekers, and other clients impacted by forced displacement.
How will I benefit from this course?On completion of this course you will:
Learn about what is empathic communicationUnderstand the foundational skills of empathic communicationApply empathic communication techniques to real-life client scenarios
How long will it take? This course should take you around 30 minutes to complete.
How much does it cost? This course is free!
Will I get a certificate at the end? Yes - you will be able to download a certificate once you have have completed all of the modules within the course.
How do I start? Scroll to the top of the page and click on the Join course button. This will take you through to the course content. You don't need to complete the course in one go - you can always continue later from where you left off.Data protection and consent
This course was created and is administered by the International Rescue Committee (IRC). By joining this course you are consenting to the IRC being given access to your Kaya profile information, including your name and email address, so that they can provide the course. This may require them to contact you. Your data will be anonymized before it is used for any analysis or reporting purposes. If you have any questions about this, please email Learning@Rescue.org.