This course was designed to support refugee service providers in the provision of case management services for refugees, asylum seekers, and other vulnerable immigrants in a resettlement or integration programme.

Welcome to Introduction to Case Management for Refugee Service Providers.

In this interactive e-learning course, you will go through seven modules relating to best practices and service delivery techniques to effectively engage with and support refugees as they adjust to social and economic life in their new community. You will learn how to use a strengths-based case management approach which emphasizes the inherent resources each individual has to achieve their goals and to become self-reliant.

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Is this course for me?

The course addresses refugee service providers who are keen on understanding how to support refugee clients in the process of integration – fostering independence, self-direction and self-support.

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How will I benefit from this course?
On completion of this course you will:
  • Articulate what makes for an effective case manager
  • Describe the steps of case management delivery
  • Apply a strengths-based approach to your case management practice
  • Apply a trauma-informed approach case management practice
  • Adapt your case management delivery to support other populations
  • Better establish and maintain boundaries with clients
  • Assess and grow your case management practice and your office's programme
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How long will it take?
 This course should take you approximately 3 hours to complete.

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How much does it cost?
 This course is free!

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Will I get a certificate at the end?
 Yes - you will be able to download a certificate once you have have completed all of the modules within the course.

The word START and a question mark in a circleHow do I start?
 Scroll to the top of the page and click on the       Join course       button. This will take you through to the course content. You don't need to complete the course in one go - you can always continue later from where you left off.

Data protection and consent

This course was created and is administered by the International Rescue Committee (IRC). By joining this course you are consenting to the IRC being given access to your Kaya profile information, including your name and email address, so that they can provide the course. This may require them to contact you. Your data will be anonymized before it is used for any analysis or reporting purposes. If you have any questions about this, please