Welcome to Managing Difficult Conversations in Performance Management

Performance management is of the utmost importance to the modern organisation, helping to align the objectives and development of individual workers to overall organisational goals. A key aspect of the process is, of course, tackling poor performance.

This course is aimed at those (or those that aspire to be) in a managerial position. It deals with the difficult and challenging conversations that can arise when a team-member isn't performing to standard. We demonstrate how to spot early warning signs, take pre-emptive informal steps, provide support and, ultimately, how to move to formal processes.

	Is this course for me?
	This course is aimed at those (or those that aspire to be) in a managerial position
	How will I benefit from this course?
	On completion of this course you will be able to: Identify communication styles Prepare for a difficult conversation Learn a framework for the do's and dont's
	How long will it take?
	This course should take you around 45 minutes to complete.
	How much does it cost?
	This course is free!
	Will I get a certificate at the end?
	Yes - you will be able to download a certificate once you have have completed all of the modules within the course.
	How do I start?
	Scroll to the top of the page and click on the       Join course       button. This will take you through to the course content. You don't need to complete the course in one go - you can always continue later from where you left off.