Welcome to the Client Responsiveness and Accountability to Affected Populations (AAP) course!

Humanitarians works in a range of contexts, which differ significantly from place to place and over time. However, there are a number of common principles and steps that we follow to ensure that we remain accountable and responsive to the people we serve in each unique context.

In this course you will learn how to implement Client Responsiveness or AAP using existing guidance and tools developed by humanitarian organizations.


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Is this course for me?
This course is for anyone involved in the design and implementation of programs. The primary target is program and technical staff as well as monitoring, evaluation, accountability and learning (MEAL) staff. However, client responsiveness is a joint responsibility and all staff working in a country program will benefit from this course. 

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How will I benefit from this course?
Upon completion of this course you will know:

  • What is Client Responsiveness or AAP

  • What are the core terms related to Client Responsiveness or AAP

  • How to create an enabling environment for Client Responsiveness or AAP

  • What are the tools and processes we use to implement Client Responsiveness or AAP

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How long will it take?
 This course should take you around 60 minutes to complete.

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How much does it cost?
 This course is free!

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Will I get a certificate at the end?
 Yes - you will be able to download a certificate once you have have completed all of the modules within the course.

The word START and a question mark in a circleHow do I start?
 Scroll to the top of the page and click on the  I agree -  Join course   button. This will take you through to the course page itself. You don't need to complete the course in one go - you can always continue later from where you left off.

Data protection and consent
This course was created and is administered by the International Rescue Committee (IRC). By joining this course, you are consenting to the IRC being given access to your Kaya profile information, including your name and email address, so that they can provide the course. This may require them to contact you. Your data will be anonymised before it is used for any analysis or reporting purposes. If you have any questions about this, please email learning@rescue.org